शुल्क वापसी की नीति

RETURN, REPLACEMENT & REFUND POLICY

Last Updated: 17/04/2026

At MB Care, we are committed to delivering high-quality herbal products. Due to the nature of our products (consumable herbal items), we follow a strict no-return policy to ensure safety, hygiene, and product integrity.

  1. NO RETURN POLICY

All products sold on our website are non-returnable. Once a product has been delivered, it cannot be returned under normal circumstances.

This policy is applicable to all orders, as our products are consumable and cannot be resold once opened or handled.

  1. REPLACEMENT POLICY (ONLY FOR DAMAGED PRODUCTS)

We offer replacement only in cases where the product is received in a damaged or defective condition.

To be eligible for a replacement:

• The product must be visibly damaged at the time of delivery
• You must inform us within 24 hours of receiving the order
• You must provide clear photos or videos of the damaged product
• The product should be unused and in original packaging

If the issue is verified, we will initiate a replacement at no additional cost.

  1. NO REFUND POLICY

We do not offer refunds on any orders once they are placed and delivered.

Refunds will only be considered in rare cases such as:

• Product is out of stock after payment
• Order cannot be fulfilled due to unforeseen reasons

In such cases, the refund will be processed to the original payment method within 5–7 business days.

  1. NON-ELIGIBLE CASES

Replacement or refund will not be applicable in the following situations:

• Change of mind after purchase
• Incorrect order placed by the customer
• Product dislike or personal preference
• Minor packaging variations
• Delay caused by courier services

  1. DELIVERY DAMAGE GUIDELINES

We recommend customers to:

• Check the package at the time of delivery
• Avoid accepting visibly damaged packages
• Record unboxing if possible (for proof)

This helps in quick resolution in case of any issue.

  1. CANCELLATION POLICY

Orders once placed cannot be canceled after processing or dispatch.

If you wish to cancel, please contact us immediately after placing the order. Cancellation requests are subject to order status.

  1. CONTACT FOR SUPPORT

  2. If you face any issues with your order, you can contact us:

MB Care
Email: mbcare1958@gmail.com
Phone/WhatsApp: 9696063363

Our team will assist you as soon as possible.

  1. POLICY UPDATES

MB Care reserves the right to update or modify this policy at any time without prior notice.

  1. CUSTOMER UNDERSTANDING

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Return, Replacement, and Refund Policy.

We thank you for your trust in MB Care and for choosing our herbal products.