संपर्क जानकारी
CONTACT INFORMATION & CUSTOMER SUPPORT POLICY
Last Updated: 17/04/2026
At MB Care, we value our customers and are committed to providing timely and reliable support. This policy explains how you can contact us and how we handle your queries and requests.
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CONTACT DETAILS
For any questions, support, or assistance, you can reach us through:
Email: mbcare1958@gmail.com
Phone/WhatsApp: 9696063363
We encourage customers to contact us via WhatsApp for faster communication.
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SUPPORT HOURS
Our customer support is available during the following hours:
Monday to Saturday: 10:00 AM – 7:00 PM
Sunday: Closed
Messages received outside working hours will be responded to on the next business day.
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RESPONSE TIME
We aim to respond to all queries as quickly as possible:
• WhatsApp: Within a few hours
• Email: Within 24 hours
Response times may vary during high-demand periods, but we strive to assist every customer promptly.
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TYPES OF SUPPORT PROVIDED
You can contact us for:
• Product-related questions
• Order tracking and updates
• Shipping and delivery queries
• Replacement requests (as per policy)
• General inquiries about our products
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CUSTOMER RESPONSIBILITY
To help us assist you faster, please provide:
• Your name
• Order ID (if applicable)
• Clear description of your issue
Incomplete information may delay response time.
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COMMUNICATION CONSENT
By contacting MB Care or sharing your details, you agree that we may contact you via phone, WhatsApp, SMS, or email regarding your queries, orders, and updates.
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SUPPORT LIMITATIONS
Our support team will guide you based on product information and usage. However, we do not provide medical advice or diagnosis.
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RESPECTFUL COMMUNICATION
We request all customers to maintain respectful communication. MB Care reserves the right to refuse support in cases of abusive or inappropriate behavior.
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POLICY UPDATES
We may update this policy from time to time. Any changes will be reflected on this page.
At MB Care, your satisfaction is important to us. We are always here to assist you and ensure a smooth and trustworthy experience.